RETURN POLICY:

We have a 30-day return policy, which means you have 30 days after purchasing (or after receiving your item if shipped) your item to request a return. All returns will be for the amount of purchase less a 3% credit card processing fee. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. You can also return items in person at our brick and mortar location at 15145 Metcalf Ave Overland Park, KS 66223. 

To start a return, you can contact us at tricolortack@gmail.com. Please note that returns will need to be sent to the following address: [15145 Metcalf Ave Overland Park, KS 66223] 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You will not be issued a refund until the item is received and is verified to be in it's original condition. 

You can always contact us for any return questions at tricolortack@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items).  All saddle sales are final.  All Frugal Horseman's Used Tack Sale (FHUTS) purchases are final. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at tricolortack@gmail.com.